Privacy Policy
Last updated: May 19, 2026
Solvest ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solvest.co.za and use our services.
1. Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, phone number, postal address, and billing information that you voluntarily provide when placing an order or creating an account.
- Payment Information: Payment card details are processed securely through our third-party payment processors and are not stored on our servers.
- Order Information: Details of products you purchase, delivery addresses, and order history.
- Technical Data: IP address, browser type, operating system, referring URLs, and browsing behaviour on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including shipping and delivery
- To create and manage your customer account
- To communicate with you about orders, products, and promotions
- To improve our website, products, and customer service
- To comply with legal obligations and resolve disputes
- To prevent fraudulent transactions and protect against illegal activity
3. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential Cookies: Required for the website to function properly, including cart and checkout functionality.
- Analytics Cookies: Help us understand how visitors interact with our website so we can improve the experience.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Payment processors, shipping companies, and email services that help us operate our business.
- Legal Requirements: When required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:
- SSL/TLS encryption for all data transmissions
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and vulnerability assessments
- Access controls and authentication for administrative systems
6. Your Rights
In accordance with the Protection of Personal Information Act (POPIA) and applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to the processing of your data for marketing purposes
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Regulator
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 5 years for tax and accounting purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@solvest.co.za
- Phone: +27 82 490 9302
- Website: solvest.co.za/contact